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What you need to do in the Hospital

Have an advocate -- a friend or relative -- with you as much as possible in the hospital. When checking in, be sure the advocate has legal permission to know details about your treatment.


- Your advocate should ask questions on your behalf and not be intimidated by hospital staff.

- You should select a hospital where your procedure is done often.

- Make sure your doctor knows about any allergies, pre-existing conditions or adverse reactions to medications.

- Bring a list of all medications and supplements you take.

- Each time a nurse brings you medication, ask the following: What is the medicine for? Who prescribed it? When am I supposed to take it? How am I supposed to take it? What are side effects? Is it safe to take with other medications?

- Personnel should check each patient's wristband before drawing blood or giving medication.

- It's critical to avoid infection. Don't let anyone give you anything that's dirty or has fallen on the floor. Ask people entering your room to wash their hands.

- Avoid wrong-site surgery. Surgeons should sign their initials prior to surgery on the body part being operated on; your advocate should ensure that the surgeon has indicated the correct site.

- Don't leave the hospital until you and your advocate fully understand all post-treatment instructions, including what medication to take, proper dosages, when to schedule follow-up appointments and when you can return to normal activities.

Members’ Stories

Medical error can have devastating effects. Here, in their own words, Connecticut families tell the stories of how medical error changed their lives forever.

Zack Ball
Ten years ago, Zack’s life changed forever…and so did mine.    My son’s neck was broken in a tragic head on collision.  He was sent to three different hospitals in one day and discharged and sent home three days after the accident.  We were told he would make a full recovery.  He would be that happy, bouncing two year old once again despite having to wear a halo on his head ... more